LEGAL
Privacy Policy
How Voice of Afrikka collects, uses and protects your information, and the choices you have.
1. Who we are
Voice of Afrikka LLC, a US limited liability company, runs live online African language classes, a culture hub, media programming and mediation services at www.voiceofafrikka.com. We decide how the information you give us is used, which makes us the "controller" of it under data protection law.
Contact us about privacy: info@voiceofafrikka.com, or by post to Voice of Afrikka, 9134 Piscataway Rd #1589, Clinton, MD 20735, United States.
Last updated: October 1, 2026
2. What information we collect
We collect only what you give us through our forms, plus a small amount of technical information needed to run the website.
| Where | What we collect |
|---|---|
| Class registration form | Your name, phone number and email; registration type (individual, family or organisation); organisation name; number of learners; each learner's name, age group, language and chosen class; how you heard about us; your guardian consent, terms agreement and newsletter choice |
| Payments | Handled by Stripe: you type your card details into Stripe's secure form, either on Stripe's own page or shown inside ours. We receive confirmation that you paid, the amount, your email, the number of learners, and whether each monthly payment succeeded, failed or was cancelled; we keep this with your enrollment. We never see or store your full card details |
| Mediation and contact forms | Your name, contact details and anything you write in your message. Mediation forms may include sensitive family details (see below) |
| Bookings | Your name, contact details and the time you book |
| Learner portal and live classes | Your login details and class attendance, held by our class platform, LearnCube (voiceofafrikka.live-online-classes.com). Classes are not recorded |
| Website use | A language preference cookie and the basic technical data every website receives, such as IP address and browser type, kept in server logs by our host |
| Play & Learn games | Nothing, unless you choose to sign up for our weekly word email (your email address). Game scores stay in your own browser |
Please do not send us sensitive information (such as health, religious or immigration details) unless it is needed, for example for a mediation case you have asked us to handle.
Mediation cases. Mediation forms can include sensitive family information, such as details about a marriage, children, religious beliefs or an inheritance. We use it only to decide whether we can take your case and to handle it, share it only with the mediator(s) working on it, and keep it confidential. Under UK and EU law, information about religious beliefs and some family matters needs extra protection; we process it only with your explicit consent, which you can withdraw at any time. We ask for this consent with a tick box on the mediation form: “I agree that Voice of Afrikka may use the information in this form, including sensitive details, to assess and handle my case.”
3. Children's information
We teach children from age 5, but we only collect their details from a parent or legal guardian. Children should not fill in our forms themselves.
- Under-18s can only be registered through a Family registration, and the parent or guardian must confirm their consent before the form can be sent.
- For each child we ask only for their name, age group, language and class, which is what we need to place them in the right class.
- We use children's information only to run their classes and contact their parent or guardian. We never use it for marketing and never sell or share it for advertising.
- If classes are recorded in future, we will update this policy and ask for your consent first. Today, classes are not recorded, so we hold no video or audio of your child.
- A parent or guardian can ask to see, correct or delete their child's information at any time (see section 9).
If you believe a child has sent us information without a parent's consent, email info@voiceofafrikka.com and we will delete it.
4. How we use your information
We use your information to run the services you sign up for, and for nothing unrelated. UK and EU law asks us to name the legal reason ("lawful basis") for each use.
| What we do | Lawful basis |
|---|---|
| Enrol learners, place them in classes and run the classes | Contract: needed to provide the classes you register for |
| Take payments and keep financial records | Contract, and legal obligation (tax and accounting rules) |
| Contact you about your classes, schedule changes and payments | Contract |
| Collect a parent or guardian's consent for a child to take part | Consent, and our legitimate interest in keeping children safe |
| Send our newsletter | Consent: only if you tick the newsletter box |
| Handle mediation cases and answer messages | Contract, or our legitimate interest in replying to you |
| Learn how people find us ("How did you hear about us?") | Legitimate interest in improving our outreach; the question is optional |
| Keep the website secure and working | Legitimate interest |
We do not make automated decisions about you, and we do not sell your information.
5. Newsletter and marketing
We send our newsletter only to people who tick the newsletter box; it is never ticked for you and is not required to register. You can unsubscribe at any time using the link in any newsletter or by emailing info@voiceofafrikka.com. Messages about classes you are enrolled in (schedules, cancellations, payments) are not marketing and will still be sent.
Play & Learn games. You can play our games without giving us any information; your scores stay in your own browser. If you sign up for the weekly word email from a game, we treat it like the newsletter: only with your consent, and you can unsubscribe at any time.
6. Who we share your information with
We share information only with the people and services needed to run our classes, and we never sell it. Our service providers may use it only on our instructions.
| Who | Why |
|---|---|
| Our tutors and staff | To teach and support learners; they see only what they need |
| Webdiscode, our website host, running Odoo | Stores the website and the forms you send |
| Stripe | Processes payments (Stripe's privacy policy) |
| LearnCube, our live class platform (voiceofafrikka.live-online-classes.com) | Runs the learner portal and live classes |
| Odoo's email and newsletter features, on our Webdiscode-hosted website | Sends class emails and the newsletter |
| Exchange Rate API (exchangerate-api.com) | Supplies the currency rates for the price estimates on our registration page; it receives no personal details from us (see section 8) |
| WhatsApp or other apps, only if you choose | When you tap a share button in our games, that app opens with your result; its own privacy policy then applies |
| Authorities, if the law requires it | To meet legal obligations or protect someone's safety |
International transfers. We are based in the United States, and our providers may store data in the US or other countries. When we move UK or EU personal data abroad, we rely on legal safeguards such as the UK and EU standard contractual clauses, or the providers' certification under the EU-US Data Privacy Framework (and its UK extension).
7. How long we keep your information
We keep information only as long as we need it.
| Information | How long |
|---|---|
| Registrations and learner records | While the learner is enrolled, then 2 years in case they return |
| Payment and accounting records | 7 years, to meet tax rules |
| Registrations that never become enrolments | 12 months |
| Mediation case files | 6 years after the case closes |
| Newsletter list | Until you unsubscribe |
After that, we delete the information or make it anonymous.
8. Cookies
Our website uses only essential cookies, and no advertising or tracking cookies.
| Cookie | Purpose |
|---|---|
| frontend_lang | Remembers your language choice |
| session_id | Keeps you signed in, and keeps forms secure, when you use an account |
Because these cookies are needed for the site to work, we do not ask for consent to use them. If we add analytics or other cookies later, we will update this policy and ask for your consent first. Stripe sets its own cookies on its payment pages.
Price estimates in your currency. On the registration page, your browser fetches daily exchange rates from Exchange Rate API (exchangerate-api.com) so we can show an estimated price in your local currency. We guess your currency from your device's time zone, which never leaves your device, and we send no personal information to the rates service; like any website, it receives your IP address when the rates are fetched. Your browser stores the rates and any currency you choose, so it doesn't need to ask again.
9. Your rights
You can ask us at any time to:
- see the information we hold about you or your child, and get a copy;
- correct anything that is wrong;
- delete your information;
- stop or limit how we use it, or object to a use based on our legitimate interests;
- send your information to you or another organisation in a common format;
- withdraw consent you gave, such as for the newsletter or guardian consent. This doesn't affect anything we did before you withdrew it.
To use these rights, email info@voiceofafrikka.com. We will reply within one month and may ask you to confirm your identity first. There is no charge.
10. Security and changes to this policy
We protect your information with encrypted (HTTPS) connections, password-protected accounts, and access limited to the people who need it. No system is completely secure, so if a breach puts your information at risk, we will tell you and the authorities where the law requires.
We may update this policy when our services change. We will post the new version here with a new "Last updated" date, and email registered families about important changes.
Questions? Email info@voiceofafrikka.com.